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News By Food & Beverage Guest Room New Openings
Department Sales & Marketing Safety & Security Industry News
Published on Thu Apr 10, 2014 1:24 am
Source:  FCS Press Release


FCS Signs Valued Business Partner Deal with Enkay Technologies for Distribution of FCS Solutions in India

New agreement makes best-in-class hospitality technology solutions widely available to hotels throughout the subcontinent.

Mumbai, India - FCS, a leading global provider of comprehensive hospitality guest services applications and solution design services, announces the signing of a Valued Business Partnership with Enkay Technologies, one of India's premier providers of communication solutions for the hospitality industry. Per the agreement, Enkay will distribute the comprehensive suite of FCS hospitality technology solutions and services, including its collection of best-in-class Hotel Operations Management Applications and its innovative i-Guest mobile app.

Enkay Technologies is a trusted unified communications solutions provider with Pan-India presence, and has over three decades of experience in providing cutting-edge solutions across verticals with a strong presence in the hospitality industry.

"Our mission is to deliver superior support and value to Indian hoteliers through scalable, future-proof and reliable technology offerings," says Dayal Hemrajani, Chairman & Managing Director for Enkay Technologies. "The addition of FCS products to our line of affordable, converged communication solutions complements this mission, supported by highest quality of customer service."

FCS' Hotel Operations Management Applications suite comprises e-Connect, e-Housekeeping, e-Recovery, e-Engineering and e-Concierge. The multi-language, web-based applications streamline a multitude of back-of-house and guest-facing hotel operations needs, from real-time maintenance requirements to housekeeping management to guest issue tracking and a comprehensive customer relationship management platform. The applications seamlessly interface with most of the hotel industry's popular property management systems and can be implemented à la carte or as a total solution package. The applications feature complementary mobile apps, allowing hotel staff to stay connected from anywhere on property.

"Given Enkay's commitment to offering best-in-class hospitality operations technology solutions, adding the FCS solution suite to its slate of offerings is a substantial boon for Enkay," says Sudip Mukherjee, senior director of sales and operations in India for FCS. "Indian hoteliers will see substantial cost savings due to the automation advantages of solutions like e-Engineering and e-Housekeeping, and they will be able to drive higher rates on the back of the tremendous service improvements that will come from e-Connect, e-Recovery and e-Concierge."

Along with the Hotel Operations Management Applications, Enkay will also be distributing the guest-facing mobile app, FCS i-Guest. FCS i-Guest lets users interact with the hotel through an app, including placing room service orders, making housekeeping requests, arranging wakeup calls, checking real-time folio data, making restaurant or spa reservations, viewing local attraction information, listening to voicemail, performing express checkout and tapping into a host of other guest service options. Most importantly, i-Guest is a great brand awareness app that helps to create additional revenue through increasing in-room dining and advertisements for local attractions like restaurants, bars and others.

About FCS | Founded in 1982, FCS is a comprehensive hospitality technology solutions and services provider, with an extensive portfolio of integrated products used by more than 5,000 hotels with over 8,000 installations in 32 countries. FCS Mobile Applications are available on guests' own mobile devices, as well as the hotel's devices, allowing convenient access to hotel information and services. These services are managed through five web-based guest serving applications, including e-Connect, e-Engineering, e-Housekeeping, e-Concierge and e-Recovery. These applications all seamlessly integrate with the hotel's PMS and other third-party systems via FCS Gateways products; Unicorn and Phoenix. For more information, please visit www.fcscs.com.

About Enkay Technologies | Enkay Technologies specializes in products and solutions comprising data networking, IT, IP telephony, contact centers, unified communications, audio-visual systems integration, video conferencing, security systems and solutions, and call management systems. Enkay aims to become India's leading converged communication solutions provider for the hospitality industry. Enkay offers a complete range of products and sales and support capability to meet the convergence needs of enterprises across verticals in India. For more information, please visit www.enkayindia.com.
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