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News By Food & Beverage Guest Room New Openings
Department Sales & Marketing Safety & Security Industry News
Published on Wed Aug 06, 2014 1:38 am
Source:  FCS/Press Release


Newly Released FCS Video Provides Hotels with a Window Into Enhanced Operational Efficiency and Guest Satisfaction

Overview of extensive product portfolio demonstrates the advantages of working with FCS for both single and multi-property operations


Atlanta, USA - June, 2014 - FCS Computer Systems (FCS), a leading comprehensive hospitality solutions and services provider, is pleased to announce the launch of a new corporate video detailing the numerous advantages of its innovative solutions, professional services, major account offerings and ability to offer multi-lingual global support. Also recognizing the enhanced value achieved by the company's global presence and strategic business partnerships, the video provides a glimpse into what FCS as an organization stands for, as well as what hotels are set to gain when choosing to implement its cutting-edge operation management services.

With a typical property having the need to manage 20, 50 or even 100 systems required for daily operations, the new FCS video presents an alternative solution that makes it possible for IT managers to avoid the complexities of juggling multiple usernames, passwords and department systems. With just a single vendor, managers can gain a solution that provides automatically consolidated reports and statistics, as well as a comprehensive overview of the hotel's operation, revenue impact, cost control and guest experience.

"With hotels often dealing with so many complex operational systems, FCS designed its latest video to show that there is another way," said Akina Ho, VP of Strategy & Global Business Development at FCS. "By offering an opportunity for others to see what we can provide, hotel leadership can better grasp that with when working with FCS, properties are able to simplify, streamline and enhance the quality of their workload.

FCS offerings consist of a comprehensive range of departmental modules - from guest services, housekeeping, engineering, concierge to duty management for maximum efficiency. With each solution ensuring that respective department issues are identified and tasks are quickly assigned to the right personnel for quick resolution and guest satisfaction recovery, hospitality leaders quickly find that their properties are now able to manage more while using far fewer resources. When opting to implement the full range of FCS applications, properties utilize what is known as FCS Rainbow Solution: the ultimate software suite for hotel properties and chains that seamlessly integrates multiple platforms for maximum efficiency.

Industry leading solutions aside, the company video also rewards viewers with a glance at FCS' added value account services. FCS Rainbow and the multiple modules that it consists of, are significantly supported by a strong professional service team providing "Solution Architect Services" for multi-property and mega-resort deployments. This includes the presence of consultative services for operation process re-engineering, 3rd party integration through the PCP program and project management to guarantee smooth service implementations.

Thanks to the company's global presence, international and local chain hotel leaders will also find that they are eligible to enjoy special bundle offerings for additional cost savings. FCS can also provide 24/7 multi-lingual service support, ensuring that clients are well taken care of, no matter what corner of the world they reside in.

FCS Computer Systems is set to exhibit its services and benefits during HITEC 2014 from June 24th - 26th at booth #409. For more information, please visit http://www.fcscs.com or visit booth #409 during HITEC 2014. To schedule an interview with FCS Computer Systems during HITEC, please email sales.nafcs@planet1world.com.

About FCS | Founded in 1982, FCS is a comprehensive hospitality technology solutions and services provider, with an extensive portfolio of integrated products used by more than 5,000 hotels with over 8,000 installations in 32 countries. FCS Mobile Applications are available on guests' own mobile devices, as well as the hotel's devices, allowing convenient access to hotel information and services. This functionality seamlessly integrates into five web-based guest serving applications, including e-Connect, e-Housekeeping, e-Recovery, e-Engineering and e-Conciergeto enhance service optimization and the guest experience. These applications all integrate with the hotel's PMS and other third-party systems via FCS Gateways products; Unicorn and Phoenix. For more information, please visit http://www.fcscs.com


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